Colorway support

We aim to reply within one business day.

How to reach us

We aim to reply within one business day, Monday to Friday. That is a target rather than a guarantee, so if swatches aren't showing, try the checks below first.

If swatches don't show on your storefront

Open Colorway's Groups page. Its storefront setup checklist says whether your published theme has the swatches block on product pages and swatches on collection and search pages, with a link into the theme editor for anything left to do.
Check the group's status on the Groups page. On the free plan only 3 groups show; any others are marked inactive until you reactivate them or unlock more.
A group shows only the products your shoppers can see, so draft products and ones not on the Online Store are skipped. The Groups page flags them, and a group needs at least two products shoppers can see.

Billing

Colorway is free for 3 groups. For more, the Billing page sells Colorway Unlimited, a one-time purchase, or Colorway Monthly, a subscription you can cancel from the same page at any time. Charges go through Shopify and appear on your Shopify invoice. If you believe you were charged in error, email us; any refund is issued through Shopify.

Reporting a problem

So we can trace exactly what happened, please include:

Your store's myshopify.com address.
The group's name, and the address of a product page where the swatches look wrong.
Your theme's name, and whether the problem is on product pages, collection pages or search results.
What you expected to see instead. A screenshot is welcome.

Please don't send customer names, addresses or payment details. We don't need them.

Privacy and data

What the app reads from your store, where your groups are kept, and how to have data deleted are set out in the privacy policy. Deletion requests can also be sent to the address above.

Read the privacy policy